Work Order Terms & Conditions

By submitting a Request of Work (or “EM&A Work Order”) in writing or by way of the online form, the Client (submitting party) agrees to the following terms and conditions in addition to the EM&A General Terms of Service, Payment, and Work & Acceptance as outlined below.

1. Submission of a Request for Work (or EM&A Work Order) and/or receipt of quotation or proposal documentation does not initiate the assignment. Assignments are initiated on acceptance of said proposal collateral and the timely payment of any/all associated costs. This is not to prolong the process or inconvenience the client, this is to ensure Eric Michael & Associates has all of the required authority and resources to execute the work.
2. Unless outlined otherwise (in writing) all work orders commence within 5 business days of receipt of payment.
3. Costs and pricing shared in any forthcoming quotation, the scope of work or formal proposal documentation are flat-rate fees based on the (estimated) hours necessary to complete the work. This hourly rate, dictated by the delivery and turnaround requirements, will be called on for any additional or “overtime” required to bring the project to completion.
4. Eric Michael & Associates quotes all assignments at one of three hourly rates, determined by the expectations and demand of the client: Standard and long-lead assignments (requiring fulfillment in no less than 10 business days) are quoted at $150 per hour with a five-hour minimum commitment; On-Demand and short-lead assignments (requiring fulfillment in less than 10 business days) are quoted and billed at the hourly rate of $225 per hour with a three-hour minimum commitment; Rushed assignments (requiring delivery in less than 5 business days) are billed at the Rushed Order rate of $300 per hour with a three-hour minimum commitment.
5. Quotations and proposal rates include all reasonable and necessary project management (PM) and communication time and are clearly outlined within said documentation. If the Client requires additional meetings or erroneous communications, that time can/will incur additional fees associated with the scope and to the cost of work.
6. Eric Michael & Associates reserves and requires all necessary third-party costs and fees in advance of the commencement of work. This includes all software, template, theme, shipping, file storage, and other needs.
7. All sales are final and all standard EM&A Terms of Payment apply unless otherwise noted, in writing in advance or in the proposal of the assignment.
8. The Client understands that Eric Michael & Associates works with third-party vendors like print suppliers and other partners and suppliers, including sign manufacturers and installers, photographers, illustrators, film-makers, interior designers, external website developers and coders, and other relevant partners to provide an extensive high-quality service offering beyond immediate in-house capabilities.
9. The Client understands that there is always an expected variance of colors between color, shape, and size of print and physical products. This is due to the source of the print or visual, the types of inks and colors, the printing process, the substrate use, individual preferences, and other factors. As a result, Eric Michael & Associates is unable to guarantee 100% accuracy or consistency of color on any/all items and may not always be able to achieve the exact result expected by the Client. EM&A always suggests, when this is a concern, the obtaining of a “wet proof” as firm and final proof of production. Wet proofs will always incur additional fees.
10. Eric Michael & Associates will never knowingly infringe on any copyright or trademark and will deliver, to the best of knowledge, original and unique creative solutions to the Client. Unless otherwise agreed to in writing, it is the responsibility of the client to ensure that no copyright or trademark has been infringed or violated and to make their own application for copyright or trademark with the United States of America Intellectual Property Office – if required.
11. Eric Michael & Associates will never, at any time or in any manner, directly or indirectly use for personal benefit or divulge, disclose or communicate any information that is proprietary to the client. We will work to protect such information and treat it as strictly confidential, as outlined in our Client Privacy Policy.
12. All general EM&A Terms of Service apply.